Support

Need a hand with Hippo Flippo? Try the quick fixes below or send us a message.

Contact support

Include your device model, iOS or iPadOS version, app version and a short description of what happened. Please do not send passwords or payment details.

Email support

Quick troubleshooting

The game will not open or has frozen

  1. Close Hippo Flippo and open it again.
  2. Restart your iPhone or iPad.
  3. Install the latest version of Hippo Flippo from the App Store.
  4. Check for an iOS or iPadOS update in Settings.

My sound or haptics are not working

Check the in-game settings, your device volume, Silent mode and any Focus settings. Haptics may vary by device.

I need help with a purchase or refund

App Store billing and refund requests are managed by Apple. Use Apple's purchase history and support options for help with charges, refunds or redownloading the app.

I found a bug

Email us with the level number, the steps that led to the issue and, if possible, a screenshot. This helps us reproduce and fix the problem.

Privacy and legal

See our Privacy Policy and Terms of Use.

Response times

We aim to respond to support requests within five working days.